Videri Services Production - Notice history

All systems operational

100% - uptime

OpsPortal (3.0) - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Mobile - Videri App. (3.0) - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Authentication/Login - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.91%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Provisioning - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Canvas communication - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Devices/Canvases playing content - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Ingestion - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.94%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025
100% - uptime

Canvas Software - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Automated Canvas software updates - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Canvas Firmware - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025
100% - uptime

OpsPortal (2.0) - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Mobile Videri Classic (2.0) - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Authentication/Login - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Next page

Oct 2025
Nov 2025
Dec 2025

Provisioning - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Next page

Oct 2025
Nov 2025
Dec 2025

Canvas communication - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Devices/Canvases playing content - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

No notices reported this month

Nov 2025

Scheduled maintenance planned on VLE2 production services
  • Completed
    November 26, 2025 at 4:48 AM
    Completed
    November 26, 2025 at 4:48 AM
    Maintenance has completed successfully.
  • In progress
    November 26, 2025 at 3:00 AM
    In progress
    November 26, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    November 26, 2025 at 3:00 AM
    Planned
    November 26, 2025 at 3:00 AM

    On Tuesday, 25 November  2025, Videri services will be undergoing scheduled maintenance, starting Time: 22:00 Eastern Time. We are scheduling the maintenance window for Duration: ~3 hours, but anticipate Videri Applications to be unavailable for only a few minutes.

    Canvases will not be affected and will continue to display scheduled content as intended.

    We will notify you as soon as the maintenance is completed. If you have any questions at all, please don’t hesitate to reach out to us.

    Thank you for your patience and understanding during this time.

Some users may experience issues using the VLE3 portal
  • Resolved
    Resolved

    This incident has been resolved.

    We apologize for any inconvenience this might cause. If you have any questions at all, please don’t hesitate to reach out to us at support@videri.com.

    Thank you for your patience and understanding during this time.

  • Investigating
    Investigating

    We’ve noticed an issue that is preventing some users from performing actions in the portal. We apologize for the inconvenience and are investigating. We’ll provide an update as soon as we learn more.

Some users may have issues logging into their accounts at this time.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We’ve noticed an issue that is preventing some users from logging in to their accounts. We apologize for the inconvenience and are investigating. We’ll provide an update as soon as we learn more.

Oct 2025

Degraded performance with Videri Production Services
  • Resolved
    Resolved

    We're now seeing service functionality restored across the Videri Portal. Our engineering teams will continue to monitor the platform to ensure reliability. You can expect to use the Portal with complete functionality. As always, we're available at support@videri.com for any questions.

  • Update
    Update

    Services are recovering, video ingestion service is still affected.

  • Monitoring
    Monitoring

    We are currently experiencing degraded performance across parts of our platform due to an ongoing outage affecting one of our core infrastructure providers. As a result, you may notice delays or intermittent errors when accessing certain services or features. Our engineering team is actively monitoring our infrastructure, provider's recovery efforts and working to mitigate the impact on our systems. We will continue to provide updates as our provider progresses toward full service restoration. Thank you for your patience and understanding.

Oct 2025 to Dec 2025

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